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Returns and Exchanges

Returns must be unworn, unwashed, and smell free with all tags attached. Please be sure your return(s) include your package slip.

We must receive your unwanted merchandise within 15 days of your delivery date for a full refund. Clearance items are final sale and cannot be returned or exchanged. Returns or exchanges after 15 days cannot be accepted. Please note: The original shipping charge is non-refundable and you will be responsible for paying your own shipping costs for any item (via any carrier) you return.
If items are sent back past the return policy period, the customer is responsible for return postage.

Returns past the 15 day return policy you will not be accepted.

Once your return is received and inspected, your return will be completed and an email will be sent for confirmation.

NON-RETURNABLE ITEMS: The following items are non-returnable.
All accessories
All jewelry
All clearance items

To return your product, mail it to:

Cecilia Rubi
2436 South Valley Parkway #2310
Lewisville, Tx 75067

Exchanges
If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item for a refund, we will issue a store credit in the form of an e-gift card that you will be able to use towards the item you wish to order.

Still need to contact us? Email us at info@ceciliarubi.com


Thank you for choosing to shop with us!